Riddlesden manufacturer Calmag’s investment in staff training continues as one of its employees has successfully completed Level 4 Diploma in Customer Services.

Sophie Bailey, who commenced working at Calmag in 2013, initially to cover a period of maternity leave, has completed a Level 4 Diploma in Customer Services to enhance the Company’s commitment to customers and associates.

It was soon apparent to owners Angela and Charles Wysocki, that they had a perfect candidate to train and develop new skills and Sophie has shown great commitment to take full advantage of the opportunity that she was given to advance her role within both Business Administration and Customer Services.

“We see many employees that come into our business that appear to want to develop but Sophie has shown great character and work ethic to actually follow this through and deserves full credit to reaching this level”, Angela commented.

“We take great pride in offering the opportunity to all our staff members to continually develop as professionals to further enhance their careers with us and Sophie has shown what can be achieved with hard work and commitment.”

“We encourage all staff to develop in this ever-increasing competitive workplace and employees need to take on responsibility to develop and improve. This is what employers are looking for and we always try and assist but finding the right courses over the years has been a challenge, however, we have found the services of Appris Management in Bradford an excellent partner to work with and would like to extend out thanks to Charlotte Gee, who has assisted Sophie with her development.”

Although working in an office environment was not Sophie’s first choice of career, she has taken on new roles and responsibilities and developed from achieving a Level 2 Certificate in Business Administration in 2014, completing her Level 3 Diploma in Business Administration in 2015.

During this period she demonstrated a flair for Customer Service which enabled her to further advance her skills, knowledge and experience by completing her Level 4 Diploma in Customer Services in 2018. To complement this role, Sophie was also tasked with mentoring and managing two Business Apprentices within the Company, and in conjunction with her studies she has completed her ILM Level 2 in Team Leading 2018.

Angela added, “Sophie is a much valued member of the Calmag team and has made us all extremely proud of what she has achieved and is a true example of an individual who has the drive and determination to succeed and will have a successful career in this field.”

Calmag is independently owned by Charles and Angela Wysocki and manufacture a range of water treatment products who sell to the UK plumber’s merchants and wholesalers. The company was formed in 2001 and now resides at Riverview Buildings due to the continuous annual increase in business.

Riddlesden manufacturer Calmag Ltd’s investment in staff training is paying full dividends as 5 of its employees have successfully completed various ISMM Sales qualifications and Business Administration.

Sophie Bailey has completed her Level 2 award in Business & Administration whilst Rosie Clarke completed her Sales Apprenticeship with the company together with gaining her Level 3 Certificate in the Principles of Sales.

Alec McGrath and Kayleigh McClarnon both successfully completed the Level 2 Award in Selling to customers, and the Level 2 Certificate in Sales and Marketing.

Commercial Sales Manager, Jonathan Swanbury, completed the Company’s success by achieving the Level 5 Awards within Sales forecasts and target setting, Coaching and Mentoring, and Leading a Team.

Managing Director, Charles Wysocki commented, ‘We take great pride in offering the opportunity to all our staff members to continually develop as professionals to further enhance their careers with us.’

‘They have all worked extremely hard top gain these awards which ultimately has seen a benefit to the Company as our business has increased, and investing in the right people will reap dividends in the long term.”

“We encourage all staff to develop in this ever-increasing competitive workplace and employees need to take on responsibility to develop and improve – this is what employers are looking for and we always try and assist but finding the right courses over the years has been a challenge.’

‘We are extremely pleased to have found Graham Webb at Yorkshire Sales & Marketing Developments, who has been an excellent training provider for our sales staff as we have linked the course to the actual real-life situations. This helps our staff to implement what they learn rather than just ticking a box and receiving a certificate.’

Calmag is independently owned by Charles and Angela Wysocki and manufacture a range of water treatment products who sell to the UK plumbers merchants and wholesalers. The company was formed in 2001 which has seen the business increase over the years, which led them to move to larger premises at Riverview Buildings last year.

After many productive meetings, Calmag are pleased to announce the appointment of a distributor in Romania.

NEFERPROD, who are based in Timisoara and Bucharest, will cover the whole of Romania and Moldova as Calmag’s distributor of all domestic and commercial water treatment products. Managing Director Charles Wysocki recently attended a presentation at Bucharest’s main University for installers, to discuss opportunities with Romania’s main service company’s.

‘We had an extremely productive session which has opened up opportunities for installers to generate income and to offer solutions to the problem’s homeowners, and businesses, are finding in regards to poor water quality.’

‘The pleasing aspect was that I found all attendees extremely technically astute which made the explanation a lot easier as they understood what our products could achieve. NEFERPROD have also been extremely pro-active in their approach and we look forward to a long and fruitful relationship.’

Calmag are continuing discussions with other countries to further expand their UK base overseas, with exclusive country-distribution agreements, as they are able to work towards offering solutions within any European country.

Calmag continues where it left off in 2014 with further expansion plans in 2016. Support to merchants continues as Arthur Bernard-Jones joins the team as a merchandiser.

Arthur’s role will be to visit our merchant base with point of sale, displays and product information in relation to Calmag’s full range. The aim is to provide support to our merchants offering advise and guidance – as well as increasing sales within merchants.

‘This role is important as merchants continue to be a major source of our sales’ said Calmag MD Charles Wysocki.